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Notice of Nondiscrimination

Pathfinder, Inc. operates its programs and services without regard to race, color, national origin, sex, age, disability, religion, or Limited English Proficiency, in accordance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and all related federal and state nondiscrimination laws.

Pathfinder, Inc. does not discriminate in admissions, access to services, treatment, hiring, or any other employment practices. Any person who believes they have been subjected to discrimination may file a complaint.

To file a complaint, contact:
Shana Fryar, Title VI/ADA Coordinator
Director of Quality Assurance
Pathfinder, Inc.
Phone: (501) 982-0528
Fax: (501) 985-1462
Email: shana.fryar@pathfinderinc.org

Free language assistance is available for individuals with Limited English Proficiency. This notice is available in alternative formats upon request.

Transportation Programs
Title VI Complaint Procedures

Purpose: Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance. Pathfinder, Inc. is committed to ensuring that no person is excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any of its programs, activities, or services.

How to File a Complaint:
Any person who believes they have been subjected to discrimination based on race, color, or national origin may file a written complaint with Pathfinder, Inc. The complaint must be filed within 180 calendar days of the date of the alleged discrimination.

The complaint should include:
  • Your name, address, and phone number (or other contact information)
  • A description of the alleged discriminatory act(s)
  • The date(s) of the alleged discrimination
  • The name(s) of the person(s) who allegedly discriminated against you
Alternative means of filing complaints, such as personal interviews or audio recordings, will be made available to individuals with disabilities upon request.

Submit complaints to:
Shana Fryar, Title VI/ADA Coordinator
Pathfinder, Inc.
Phone: (501) 982-0528
Fax: (501) 985-1462
Email: shana.fryar@pathfinderinc.org

Investigation Process:
Within 15 working days of receiving the complaint, the Title VI/ADA Coordinator will contact the complainant to acknowledge receipt and begin an investigation. Within 30 working days, a written response will be provided to the complainant outlining Pathfinder’s position and any proposed resolution. If the complainant is dissatisfied with the response, they may file a complaint directly with the Arkansas Department of Transportation (ARDOT) or the Federal Transit Administration (FTA).
Title VI / ADA Complaint Form